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FAST DELIVERY |
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For orders worth Php 1,500 and more within Metro Manila, we deliver in 3 daysor less, for free! |
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Read details... |
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- All customers are given up to 72 hours from the time they receive their orders, to report any defects, damages and / or errors on any item in the delivery. Complaints need to be as detailed as possible so that verification by AP is quicker and easier. You also need to state whether you would like to request for a refund of your payment or a replacement of the products complained about. Any complaints and/or request for refunds that come after this time shall not be entertained.
- You are also given 72 hours to report lost products or orders that you do not receive within the estimated date of delivery.
- Defective products may be one or more of the ff.:
- missing (not torn) pages
- inverted pages
- wrong sequence of pages
Damaged products may be one or more of the ff.:
- a dent, crumple or tear on any part of the product's surface
- wet products
- pen, crayon, or any permanent marks on any part of the product
Erroneous Delivery may be one or more of the ff.:
- wrong item/s sent
- out-of-stock books
- incomplete items delivered
- Any book listed in the invoice, was checked and packed but was missing from the package received by the customer and reported within 72 hours, shall be the accountability of the courier. The latter shall be charged for these.
- Customers need to take note of any damages (not defect) on products caused by handling. All damages on goods due to improper handling which are reported by the customers within the 72 hours allowable time, shall be replaced. Cost of book including all other charges shall be for the account of the courier.
- Defective and / or erroneous products that have been reported shall be replaced as soon as these products are sent back and received by AP. AP shall shoulder charges incurred by delivery back to AP and back to customer of new product.
- When sending back products to AP, customers need to make sure that all items complained about are present and in perfect condition or in the same condition as when they were delivered.
- Items complained about but were not sent back are considered sold and will not be refunded or replaced.
- Any product returned because of certain complaints but was not reported or was reported only after the 72 hours allowable period may not be replaced.
- Expenses caused by delay in the delivery of products due to courier's mishandling shall be charged to the courier.
- Expenses caused by delay in the delivery of products due to AP's mishandling shall be charged to AP.
- AP will send an acknowledgment letter informing you of our receipt of your complaints / requests. If these are valid, you will then be asked to send back products complained about. AP will only process complaints and requests after returned products are received.
- Upon receipt of returned items, AP will send an acknowledgement letter to customer stating that AP has received items returned and will look into complaint. Customers will receive a response regarding complaint within 3-5 working days, to give AP time to look into complaint.
- AP examines returned items to check on the following:
a.if all books in question have been sent back,
b.condition of books sent back, and
c.if complaint is true.
- AP will email customer back and inform him/her of findings and action to be taken.
- AP will refund payment made, only for the defective, lacking and / or wrong items sent and not for the whole lot delivered, unless all delivered items are in question.
- AP will only refund, whether partially or in full, or replace products, for the following reasons:
- For defective items
Missing (not torn) pages
Inverted pages
Wrong sequence of pages
- Error in books / items sent
Wrong items sent and customer cancels item ordered or sends back erroneously sent item
Out-of-stock books
- Books did not arrive within specified time, because of AP's inability to send immediately, as stated in Delivery Policy
- If complaint is valid, AP will give Yes! Payments the go signal to refund full or partial payment, which may or may not include return freight cost depending on the case. (See Delivery Policy). If complaint is not valid, no refund is given. AP informs customers and sends back items at latter's expense.
- AP will not issue a refund if complaint filed by customer is not confirmed, is found to have no basis, or is not one of the conditions mentioned in item #16. Products are also returned to customers at their expense except in cases when the wrong item/s was/were delivered.
- Since all items ordered are guaranteed to leave AP's hands in good condition, items returned in damaged state will not be refunded to customer. It will be shipped back at your expense if you choose to get the items back.
- Payment made for products delivered in damaged state and not reported to AP within 72 hours from the time delivery was received, but was returned to AP, will not be included in the refund. Return freight will be charged to the customer.
- Payment made for items ordered but are not included in the delivered goods and not reported within 72 hours from the time delivery was received, will not be refunded.
- Lost products or products that never reached recipient, but were sent, will not be refunded.
- All refunds will be reflected on your credit card billing depending on your card's cut-off date.
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